Refund and Dispute Policy

Last updated: 1 September 2026 · Avyren Inc.

Quantorum is billed using AI tokens. During the beta period, tokens are purchased as pay-as-you-go top-ups with no subscription required. Following general launch, access is provided through a base subscription, with the option to purchase additional AI tokens as needed. Where a term below refers to subscriptions, it applies from general launch onward.

AI Tokens

AI tokens are consumed by council analysis runs, backtests, and other compute-intensive features of the Service. Tokens are non-transferable. Except where required by applicable law, purchased AI tokens are non-refundable once issued to your account.

AI tokens are not legal tender or currency, are not a bank account, digital wallet, stored-value account, or other payment device, have no cash value, and are not redeemable or exchangeable for money except where required by law.

Unless otherwise stated at the time of purchase, purchased AI tokens expire twelve (12) months after the date of purchase if unused.

Unsuccessful Analysis Runs

You are charged only for analysis runs that complete successfully. Where a run fails, times out, or does not return a result, the tokens reserved for that run are released back to your balance and are not consumed.

A completed run is a successful run regardless of its conclusion. Where the council completes its analysis and returns a verdict — including a verdict not to take a position — or where a backtest completes and returns results you did not expect or want, the run has been delivered and the tokens consumed are not returned.

Subscriptions

Subscription fees are billed in advance for the upcoming billing period. If you cancel, you retain access through the end of the period you have already paid for. We do not provide prorated refunds for the unused portion of a current billing period, except where required by law.

Disputed or Erroneous Charges

If you believe you have been charged in error — a duplicate charge, a charge after cancellation, or an amount that does not match your plan — contact us at founders@avyren.ai with your account email and the transaction date. We will review and respond as promptly as we reasonably can.

Chargebacks

We ask that you contact us directly before filing a chargeback with your card issuer or bank, so we can resolve any billing issue quickly. Most billing problems are resolved faster this way than through a card dispute.

Where a chargeback is filed, we will freeze the disputed AI token balance while the dispute is open. Filing a chargeback does not automatically suspend your account. Where we reasonably believe a chargeback reflects abuse of the Service, we may suspend or terminate your account at our discretion; this is not triggered automatically, whether by the filing of a single chargeback or by reaching any fixed number of chargebacks within a given period. Unresolved disputes may be handled through your payment provider's standard chargeback process.

Statutory Rights

Nothing in this policy removes or limits any refund or cancellation right you have under the consumer protection law of your country of residence that cannot be waived by agreement. Where such a right applies, it takes precedence over the terms above.

Case-by-Case Exceptions

Outside of the above, refund requests are considered individually at our discretion. Email founders@avyren.ai.